Carrers > Customer Success Consultant

Customer Success Consultant

NinoxLocation Berlin, Germany

Full time

About

us

Ninox empowers teams around the globe to create custom business applications without a single line of code. Our customers are small to mid-sized companies working in a wide range of industries. With Ninox, they build tailor-made tools for their business processes and collaboration. We’re a fast-growing, product centered technology startup located in the heart of Berlin. We take pride in providing a service that actually helps people, gets awesome customer feedback and ranks high on the app stores as one of the best business applications.

Responsibilities

- You are the first contact for our business customers in the optimal use of our products
- You give professional and friendly advice from customers via e-mail, telephone and screen sharing sessions
- You know how to analyse a specific application case and recommendation of proven or new solutions
- The identification of requirements, based on the user feedback and transfer of change requests to the development department is part of your daily business
- It´s easy for you to understand explanations of technical instructions and extension of the knowledge platform

 

Qualifications

- You have (first) professional experience in customer care, ideally in the SaaS environment
- Excellent communication skills, as well as high customer and service orientation describe your way of working
- Fast comprehension and an interest to think in new circumstances highlight your work
- You are a team player with a hands - on mentality
- Enthusiasm for new technologies is given to you
- Very good German and English proficiency in spoken and written

 

What we offer

- You will work in a fast-growing tech startup with an office in the middle of Berlin
- You can take advantage of the opportunity to significantly shape customer support.
- Exciting and responsible activities are waiting for you
- You will find flat hierarchies and an excellent startup atmosphere
- Work for yourself in a highly motivated and dynamic team
- Get a competitive salary and a permanent employment relationship