Carrers > CRM Specialist (f/x/m) Fulltime

CRM Specialist (f/x/m) Fulltime

NinoxLocation Berlin, Germany

Full time

About

us

Ninox empowers teams around the globe to create custom business applications without a single line of code. Our customers are small to mid-sized companies working in a wide range of industries. With Ninox, they build tailor-made tools for their business processes and collaboration. We’re a fast-growing, product centered technology startup located in the heart of Berlin. We take pride in providing a service that actually helps people, gets awesome customer feedback and ranks high on the app stores as one of the best business applications.

Responsibilities

- You define and improve customer communication strategies for a dedicated brand 
- You will coordinate all campaign related activities with the responsible stakeholders, e.g. planning, segmentation and campaign evaluation
- You build campaigns & automated flows in our CRM tool across multiple channels, such as email, push notifications, sms and inapp
- You will formulate tests in line with global and local CRM goals
- Continuously you will improve our customer communication in order to engage, retain and reactivate customers
- Monitoring and measuring relevant CRM KPI’s is your daily business
- Supporting projects related to cross-channel customer communication and technology is what characterizes you
- Documentation and sharing test results and CRM best practices are naturally for you

Qualifications

- You have at least 4 years of working experience in the field of CRM or multi channel marketing
- You are familiar with loyalty, retention programs and the customer life cycle concept
- You have proven experience in working with CRM and campaign management tools
- As an expert collaborator, you can work in international and cross functional teams and deliver results
- You’re analytical as well as data driven but also have an eye for great content which enables you to plan, create, introduce and develop successful new CRM campaigns
- You have a good eye for detail and take pride in your campaigns
- Basic HTML and/or Javascript
- Excellent communication skills in English are required, spoken and written, German would be a plus

What we offer

- A lot of room for co-design and great development potential for your role
- Short decision-making paths in a dynamic and international team
- An objective and result-oriented working environment
- A bright attic office in Berlin-Prenzlauer Berg


Please send your application to jobs@ninoxdb.de